On 17th June and in the year 2009, “139 – Rail Sampark,” the official information and facts for Indian Railway has of late initiated the facility of Railway data by way of short messaging services that is SMS, which is a initial-course support. The consumers can get hold of the information and facts regarding PNR standing, ticket cost, seat accessibility and arrival and departure by just transferring SMS in the specific sentence composition to 139. The sentence composition for ticket placement data is -PNR 10 digits PNR Variety and SMS to 139 Particulars of the actions.
The facility has been commenced on by Indian Railway Catering & Tourism Company Ltd.
(IRCTC), a public sector which has been carried out by the Ministry of railways. This Railway enquiry service functions on the variety 139 which can be termed from the landline or cell phones all all-around the region with no prefixing of the STD code. The facility has become very recognized with the Railway passengers. Till present day date additional than 7 lakh 50 thousand calls every single working day are becoming acquired on 139 from all about the state. The purpose of 139 is to get linked to the masses, a support that is meant for all and is competently and without the need of problems readily available. All as a result of the working day call centre assist is obtainable in eleven area languages from corner to corner in India.
The services contains of enquiries linked to arrival and departure of trains, PNR problem of berth standing and value enquiry. Together with this, the quantity 139 can also be contacted to reserve a practice ticket the place cash is compensated possibly by way of a cash card in excess of telephone and the ticket is delivered or emailed to the person by the email id.
The Indian Railway Catering and Tourism Company Ltd (IRCTC) celebrated the foremost anniversary of its “139 – Rail Sampark”, the Indian Railway data expert services, shows off a day by day listing of earlier mentioned 5 lakhs phone calls from duration and breath of the country.
Delivered by Bharat BPO, the distinct facility handles enquiries connected to arrival, departure, schedules of trains going in between two stations, PNR and booking of berth status, cost enquiry, accessibility of Tatkal adjustment, trip organizing, concession and termination policies, revenue again guidelines and trains in-concerning stations.
Over-all we can say this is a services that has revolutionized the complete railway system alongside with the web ticketing services beforehand supplying to be a operate away accomplishment “139 – Rail Sampark” will modify the way a purchaser associates with the Railway authorities.”
